Security and privacy at
We only accept online orders; we cannot accept phone, fax or e-mail orders. At Vaja, our highest priority is ensuring that both your personal and payment/transaction information is completely secure and that your privacy is respected. Below is a description of how we maintain online security and respect for your privacy.

Online Security
Whenever you provide any order information, we use SSL technology to make sure that it is encrypted, or scrambled, so that no one else can read it while it is being transmitted over the Internet. If you become a registered Vaja member, all information (such as your name, address, and email address) is safely stored behind a firewall.

Online Privacy
This Privacy Policy Statement sets forth the privacy policy pertaining to By using this site, you are agreeing to the terms set forth in this Privacy Policy Statement. For other terms and conditions that apply to your use of this site, please review our Legal Statement. For purposes of this Privacy Policy Statement, Personal Information means any information by which you can be personally identified, and includes your name, your address, your telephone number and your e-mail address. Vaja collects Personal Information only when you voluntarily submit such Personal Information to us, such as when placing a product order through this site, when becoming a registered Vaja member, when entering a contest, just to name a few examples. Vaja does not collect personally identifiable information from any person under the age of thirteen. If you are thirteen or less, you need to provide parental contact information or exit this site. Vaja implements a variety of security measures to maintain the safety of your personal information. It’s Vaja's policy to maintain all Personal Information as confidential, and it is only accessible by a limited number of employees who have special access rights to such systems. For each visitor to this site, our web servers automatically recognize information regarding the visitor's domain name (or that of the visitor's access provider) and e-mail address. Regardless of the purpose for which it is submitted, it is Vaja's policy to maintain all Personal Information as confidential, and to use such Personal Information for the following purposes:

• for the specific purpose for which it was volunteered (for example, to purchase a product, to enter a contest, to comment on our products or site etc.)
• to improve the content, appearance and utility of this site
• to track our visitors' use of this site for internal market research or other business purposes
• to notify our visitors of this site’s updates

To make any request described above, send an e-mail to When contacting us, please be sure to provide us with your exact email address, name, address and/or telephone number(s) in order to ensure a quick and effective response to your request. Vaja reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.

Vaja Warranty
Vaja products are made to ensure satisfaction and service during the natural life of the product. It warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 1 year from the date of the purchase. Under no circumstances, the warranty will apply after this time. This limited warranty does not cover damage resulting from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased. This guarantee will begin from the date the product is received and will only run for the same model originally purchased. To apply for this benefit you should contact Vaja Customer Care Department. Just send an e-mail to  to become acquainted with the specific details. An order number and an invoice must legitimate the Vaja product purchase.

Returns and Exchanges
If we have not received any request from the customer within 24 hours after entering the order, we process it and then we begin the handicraft process. Once the product enters the first handcraft step, it belongs exclusively to the customer who ordered it and nobody else, (i.e. the customer is the actual owner of the case even though it has not been shipped yet). We cannot accept any return or exchange once the product has been handcrafted because of the extensive process involved in the making of custom products. This is why we suggest our customers to carefully check our site initially for detailed product description as well as checking the order confirmation email for any discrepancy that could lead to problems. Please feel free to contact our Custom Care Department at for any questions, concerns or advice before placing an order. We'll give you a prompt response and help you to find the best solution to fit your specific needs.

Custom orders cancellations or changes: 
Vaja processes customized products 24 hs after purchase date. Therefore, cancellations for full refunds or modifications to customized online orders are only possible within those first 24 hs.

Custom orders returns 
Custom cases cannot be returned or exchanged. Only extraordinary circumstances may contemplate a custom case return and card refund, such as material or confection flaws or product misfunctioning under normal use. In all situations customer may be required a picture to be analyzed by Vaja Product Department, who will be in charge of approving and processing the corresponding RMA.

Stock cases returns 
Vaja stock merchandise can be returned for a refund for any reason within 30 days from shipping date, as long as it is in brand new condition and in its original packaging. After 30 days, customer is not entitled to a refund. Only merchandise cost is refundable, both original and return shipping charges should be afforded by the customer. If you need to return your Vaja product, please send an email to including your order number and reason for return. Once the request has been processed, you will receive the corresponding RMA with return instructions. We reserve the right to limit returns.

All refunds will be credited to the payment form used for the original purchase. We are not able to process exchanges for Vaja products. To exchange a case for a different one, you should require a RMA for the existing order and then you must place a new order online, which will be handled as a standard order. The refund for the returned case will be issued once it has been received and checked by our Return Department. 2011 All rights reserved.
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